6 Common Problems with Package Delivery Services in Singapore

Getting a parcel delivery service in Singapore is a convenient method of getting the goods you purchase straight to your doorstep. Aside from the comfort it brings, parcel delivery services also provide safety and lessen expenses (including fuel).

However, like all other services, you are placing yourself at risk of several potential problems regarding package delivery companies in Singapore. While you may not likely experience these issues often, it is essential that you know what they are and be aware of the necessary steps to avoid them from happening.

In this article, learn more about these six problems commonly encountered by people getting a parcel delivery service in Singapore. Continue reading this article for more information.

6 Common Problems with Package Delivery Services in Singapore

Late Delivery

This issue is perhaps one of the most common problems you may encounter regarding package delivery services in Singapore. However, you need to know that as a customer, you are not the only one who finds late deliveries problematic. Companies know the consequences of tardiness in terms of their service. Their reputation and name are at stake every time they send their couriers out for delivery.

Unfortunately, some factors are beyond the control of the package delivery company, which cause the delay. Unexpected traffic, accidents, and weather conditions are some of the possible reasons why a delivery could be late. Remember to keep in mind that couriers are people. Maintain a good composure and treat them properly.

Damaged Goods

Whether you’re the sender or the recipient, you wouldn’t like a door to door delivery service in Singapore to bring the goods in a damaged state. This is a hassle for both parties in the transaction. The receiver has to return the items while the seller has to ship their products again.

Besides the possible causes involving the seller, other factors can affect the condition of an item on its way to your home. Poor packaging and handling are possible reasons products can receive damage during transit.

Ridiculous Price

No one wants to pay ridiculous fees when getting a parcel delivery service in Singapore, especially if your item is cheap. However, keep in mind that affordable prices do not mean high-quality service. Always try to find the balance between price and quality whenever you get a package delivery service.

Customs Clearance Delays

Aside from the reasons mentioned above, another factor that can cause a delay with your parcel delivery service is problems with customs clearance. Individuals purchasing goods from overseas are familiar with this problem. A lack of proper documents can slow down the process of passing a customs check.

Service Issues

This problem covers various issues involving your package delivery service in Singapore. Listed below are some of the complications that can be considered service issues:

  • Late pickup
  • Wrong address
  • Inaccurate data for ongoing deliveries

Frequent service issues can cause headaches to you as a client of a parcel delivery service, whether you’re the sender or the recipient. Fortunately, there are several ways to avoid this problem which will be discussed later.

Poor Customer Service


No person wants to engage with rude, unfriendly, and unhelpful customer support, whether it is from a package delivery company or other businesses. Polite customer service is necessary for any brand to succeed. As customers, you wouldn’t want to deal with bad-mannered individuals.

Now that you are familiar with the common problems you may encounter when getting a package delivery service in Singapore, it would be helpful to familiarise yourself with how to avoid these issues.

It isn’t enough to be aware of these problems. Knowing how to avoid them is essential for a stress-free parcel delivery service experience in Singapore.

Continue reading the article for these tips on how you can prevent these issues from happening.

4 Tips to Consider to Prevent Package Delivery Problems in Singapore

Check Customer Reviews

The first step in ensuring that you avoid problems with package delivery services is to inspect the company. Look for recent customer reviews. Note their experiences and see if the business has a decent reputation.

However, not every customer reviews a parcel delivery service as legitimate. Scammers can easily create feedback that brings their “company” a positive reputation. Consulting various websites regarding the business can help you avoid falling for fake reviews.

Seek Recommendations


In connection with the previous point, seeking the recommendations of your friends and family can help you narrow down your choices. Additionally, you have the assurance that whichever door to door delivery company in Singapore they suggest is legitimate and provides high-quality service.

Nevertheless, it is advisable to research the company. Remember that it doesn’t mean you don’t trust the recommendations of your friends and family.

Assess Your Available Options

Your options regarding package delivery services can be limited depending on the type of goods you intend to buy or send. Check their list and see if they can bring the goods you want. For example, see if the company has a document delivery service in Singapore if you intend to send essential office papers to someone.

Properly Package Goods

If you are sending items, ensuring that the goods have proper packaging lessens the chances of damage while in transit. However, a parcel delivery service in Singapore may offer advice on doing it if you are unfamiliar with the process.


Package delivery services in Singapore offer customers a convenient and efficient method of sending goods to various destinations. Additionally, it helps them lessen costs, such as fuel, and save time for other activities. However, there are risks associated with this service, which can ruin your experience as a customer. Fortunately, there are steps you can take to avoid these problems.

However, keep in mind that there is no way to guarantee that no problem will occur while the package is in transit. There will always be a chance, no matter how small, that problems will happen.

If you are looking for a parcel delivery service in Singapore, visit Kindred Delivery for more information.

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